Financial Services Guide
SUUBEE PTY LTDABN: 35 605 760 496
Authorised Representative No. 1262749
Issue date: 30 May 2018
Suubee Pty Ltd (Suubee) is an Authorised Representative (Authorised Representative No. 1262749) of Sanlam Private Wealth Pty Ltd (Sanlam, our licensee, the licensee) which holds Australian Financial Services Licence number 337927.
Contact details:
4 Upton Road, St Kilda 3182, MelbourneEmail – info@suubee.comWebsite – www.suubee.com
This Financial Services Guide (FSG) is dated 30 May 2018 and is provided to you by Suubee to inform you of the financial services Suubee provides and to comply with our obligations as an Authorised Representative of Sanlam. Sanlam is located at 15/37 York St Sydney NSW 2000.
What is a Financial Services Guide?
This FSG is an important document to help you understand and decide if you wish to use the financial services we offer you.
It provides you with information about us, and the services we provide. Its purpose is to help you decide whether to use any financial service we offer and includes:
What other disclosure documents and statements will I receive?
You will not be provided with any personal financial product advice by Suubee. You will not receive a Statement of Advice from Suubee. Any advice we provide to you is general advice only, it does not take into account your specific needs or objectives. All of our commentary, statements of opinion and discussions in relation to financial products or markets are prepared without taking into account your personal objectives, financial situations or needs. You must decide whether or not you want to use our services, what you do with information accessed through Suubee. If you need assistance or advice regarding investments, you should consult a suitably qualified financial adviser.
Generally, where we arrange for the issue of a new financial product to you, you will receive a Product Disclosure Statement (PDS) or other relevant disclosure documents that includes information about the product so that you can make an informed decision whether to acquire the product. The PDS will include any relevant terms, significant risks and costs associated with the supply of that financial product.
What services do we provide?
Suubee is a web based service, supported by alerts provided to you by electronic communications to inform you of certain trading activity of ASX listed stocks and market dynamics. We provide ASX listed securities’ market prices, commentary on financial markets, company interviews, corporate and financial events and trading methods.
The Financial Services we are authorised to provide
We are authorised by Sanlam to provide the following financial services to retail and wholesale clients:
Sanlam is an investment and financial services house with extensive experience in servicing the needs of both private investors and corporate clients. Sanlam has an extensive suite of products to service the needs of private clients and institutional investors.
In providing our service, if the discussion extends to issues including how to invest money, the most appropriate investments for you, or taxation issues, we will cease discussion. We are not authorised to provide personal advice but we may refer you to Sanlam or another licensee. We recommend you seek specific advice from appropriate professionals.
How do we manage Conflicts of Interest?
Suubee has implemented procedures to manage potential conflicts of interest which include
Privacy
The privacy of your information is very important to us. We have practices which include the secure storage of personal information and safeguards against the accidental release of or access to personal information. You can obtain a copy of our Privacy Policy from the Suubee website at insert link here, or by emailing us.
How to contact us or instruct us
You can get in touch with us through the contact details at the top of this FSG.
How are we paid?
It costs nothing to open a Suubee account that provides you basic information. To access certain services provided by Suubee you need to make a payment to us, dependant on the type and volume of information you request. Our fees are displayed on the website and they differ from those indicated below, the website takes precedence. Gst is included in all charges
Information access
Amount
View of Trade Data of a single stock
$20 for each stock viewed closed as profitable trade based on the Suubee traders data displayed
View of Trade Data of all stocks
$2000 per annum or $600 per quarter
Access to Suubee Premium Information Service
$1000 per annum
We may be paid by product issuers and service providers where we make a financial product available to you. The amount we may be paid varies according to the service, product arrangements we make. You will be advised at the time of the actual payment to us.
How do Suubee’s people and related third parties get paid?
Our directors, employees and representatives who provide the financial services described in this FSG are remunerated by way of salary and / or other benefits derived from the fees you pay us. They may also be eligible for a discretionary bonus. Employees and representatives may also be rewarded by monetary and non-monetary benefits. It is not possible to determine in advance what (if any) additional benefits any employee or representative will receive as these benefits are not generally attributed to any particular product or service they provide. Our representatives may receive a share of the fee you pay to view stock specific information.
Where we make available to you investment opportunities or introduce you to another licensee, we may be paid a fee by the product issuer as described in the offer document for that product or a share of a fee you pay the licensee.
If you have been referred to us by another party, that other party, may receive an introductory fee and/or an ongoing commission on payments you make to us.
Details of Associations or Relationships
Iguana2 Pty Ltd provides Suubee with the pricing data required for the trader to buy and sell their positions on the Suubee platform. This is done on a ‘demo account platform’ and no market moving trades are facilitated through Iguana2 Pty Ltd.
Iguana charges a monthly fee for the availability of this data.
Complaints and Disputes
If you are not satisfied with any aspect of the service we provide you, you are entitled to complain. We have established procedures to ensure that all enquiries and complaints are dealt with. Please contact our Complaints Manager on:
If we are unable to resolve any issue or complaint you can contact Sanlam whose client complaint resolution procedure will aim to resolve any complaints or concerns you may have about the service provided to you. These should be directed to the Sanlam Compliance Manager (Ms Amanda Roberts) who can be contacted on (03) 8640 5508 or by email compliance@privatewealth.sanlam.com.au.
All complaints received by us are reviewed and investigated by our Complaints Manager, our first response will be to contact you to discuss the complaint and seek a resolution. We will make a formal record of your complaint. Our contact point is the email you provide to Suubee.
If, despite our best efforts, you believe your complaint has not been satisfactorily addressed by Suubee or Sanlam, you can use an independent Financial Ombudsman Service (FOS), of which Sanlam is a member (member number 14570).
You can contact the FOS on 1800 367 287 (if in Australia) or +613 9613 7366 (if outside Australia) or in writing at GPO Box 3, Melbourne, Victoria 3001, Australia. You can also contact the FOS through their website: www.fos.org.au, by email: info@fos.org.au, or by facsimile (03) 9613 6399.
Compensation Arrangements
Sanlam, the authorising licensee of Suubee, holds Professional Indemnity Insurance cover for the activities conducted under its AFS Licence and continues to maintain Professional Indemnity Insurance that generally satisfies the requirements of s912B of the Corporations Act 2001 and Regulatory Guide RG126.
Please retain this FSG for your reference and any future dealings with us.
